Keith Kee has a return policy, EXCEPT for accessories, made-to-orders, and any products that are specifically stated non-returnable. All returns must be sent to Keith Kee within 7 days (Malaysia) / 14 days (Outside Malaysia) of receipt.
- Contact our customer service by e-mailing us at firstname.lastname@example.org , or WhatsApp +6012-4856863 to reserve your exchange item, or for a refund.
- To pack the product(s)
• All products must be unworn, unwashed, unaltered and in its original condition with tags attached.
• Fill in the Return / Exchange slip (which comes with your shipment)
• Pack product(s), purchase invoice, and the above mentioned slip into the shipping box
• Fill up the courier label and paste on top of the parcel.
- Post the parcel using any courier services
• Drop off the parcel at the nearest courier service hub
• You will be notified once your parcel have been received and process through e-mail or WhatsApp.
Return your product(s) to the address below:
Keith Kee Couture SDN BHD
P-01-05, Tropicana Avenue, No.12
Persiaran Tropicana, Tropicana Golf & Country
47410 Resort, PJU3, Petaling Jaya, Selangor
* Keith Kee reserves the right to decline any returns, and send the product back to the customer, if the product does not meet our Return / Exchange criteria.
* All refunds are in the form of the store credits. (NO CASH REFUND)
* Return shipping is borne by the customer. We are not liable for any loss / damage until the parcel is received by us.